How do I calculate the cost of delivery?
We've made it very simple to understand the cost of shipping associated with your order. For all orders less than $90 (after applicable discounts) the cost of shipping is $6.95. This is for standard shipping via either courier or Australia Post. For Wholesale customers, or if you require Express Service, the shipping cost is calculated at checkout as the actual cost of postage based on the final cart weight and delivery address.
Easy and convenient, enjoy free standard shipping on all orders over $90 (after applicable discounts). The free shipping option is not applicable to Wholesale customers and does not include bulk orders. Bulk orders are those for which the total weight of products being purchased is equal to, or greater than 10Kg. Delivery is by Standard Courier or Australia Post only.
How long will my order take to be delivered?
The time taken to deliver your order depends on your location and the freight option you have selected. Please remember that at certain times of the year (e.g. Christmas, Easter etc) these times may be extended. We generally ship the next business day after receipt of your order (except where a direct deposit or a PayPal eCheque is involved) and you will receive a notification email when it has been shipped. Orders received before 12pm (Queensland time) will generally be shipped on the same day.
The following may be used as a guide:
|Area||Standard Courier||Australia Post||Express Courier|
|Brisbane||1-2 Days||2-3 Days||1 Day|
|Eastern Australia||2-3 Days||2-4 Days||1 Day|
|Central Australia||4-5 Days||5-6 Days||1-2 Days|
|Western Australia||5-7 Days||5-8 Days||1-2 Days|
|Tasmania||5-7 Days||5-7 Days||1-2 Days|
Why do I have to give you a place to leave if I am not home?
This is most important! We know that you want to receive your order as quickly as possible and there is nothing more frustrating than having a courier leave a card for you to contact them to get your order redelivered on another day when you are available. We therefore ask that you provide us with a suitable location for your order to be left if you are not there to receive it. You may, however, have it carded. The shopping cart will not process your order until you provide us with instructions. Please note that only Australia Post can redirect your order to a Post Office box.
Can I send to a Post Office Box?
Yes. You must select Australia Post as the shipper as they are the only ones able to deliver to a Post Office. The maximum weight for delivery by Australia Post is 22Kgs.
How do I check the status of my order?
You may check the status of the progress of your order by logging into your account on our website and looking at your "My Account >My Orders". The status is updated once a day. We will send you an email when your order has been dispatched & this will contain tracking details for your delivery. PLEASE NOTE: The tracking information is provided to us by the respective carriers from their own systems & the carrier may take a day or two to update that information.
Why cant I pick up from your warehouse?
Naturally Sweet Products are distributors and do not have a retail shopfront. We also commit to our wholesalers that we will not compete with them on pricing. Therefore our website pricing already takes into account the cost of freight and we can only send it as freight inclusive price.
Minimum order amount.
It costs us quite a bit to pick & pack each order. To attempt to cover some of that cost, we do have a minimum order amount for retail customers of $12 (plus any applicable GST) and for wholesale customers of $75 (plus any applicable GST). Should your order be below that amount, a message will appear in the cart indicating this & not allowing you to go to the checkout. We trust that you understand the need for this.